Shipping Policy
Shipping Policy
At Beena Atelier, we carefully prepare every order and aim to ensure your shopping experience is as smooth as possible.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed on weekends or UK public holidays. During busy periods, processing may take slightly longer.
Delivery Times
Once your order has been dispatched, standard delivery generally takes:
5–8 business days
Please note that delivery times are estimates and may vary depending on the courier, destination, seasonal demand, and circumstances outside our control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow some time for tracking information to become active after dispatch.
Delivery Delays
While we work with our delivery partners to ensure orders arrive within the estimated timeframe, occasional delays may occur due to:
- High order volumes
- Public holidays
- Severe weather
- Courier delays
- Incorrect or incomplete delivery information
If your order has not arrived within the expected timeframe, please contact us and we will be happy to assist.
Questions About Your Order?
For shipping enquiries, please contact us at:
beenaatelier@gmail.com
We aim to respond to customer enquiries within 24–48 hours.