FAQs
Frequently Asked Questions
How long does delivery take?
Orders are generally processed within 1–3 business days and standard delivery usually takes 5–8 business days after dispatch.
How much is shipping?
Standard shipping is £1.75.
We offer free standard shipping on orders of £15.00 or more.
Where do you ship?
We currently ship within the United Kingdom.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.
Can I return my order?
Yes. Eligible items can generally be returned within 14 days of receiving your order.
Items must be unworn, unwashed, in their original condition, and have their original tags attached.
Please see our Returns & Exchanges Policy for full details.
Can I exchange an item?
Yes, exchanges may be available for a different size or colour, subject to availability.
Please contact beenaatelier@gmail.com before sending your item back.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible at beenaatelier@gmail.com with your order number and details of the issue.
We will be happy to look into it and assist you.
How do I choose the right size?
Please refer to the size guide provided on the relevant product page. We recommend checking the measurements carefully before placing your order.
Can I cancel my order?
If you need to cancel or amend an order, please contact us as soon as possible. We will do our best to accommodate your request, but orders that have already been processed or dispatched may not be cancellable.
How can I contact Beena Atelier?
You can contact our customer care team at:
We aim to respond within 24–48 hours.